Customer service
How can we help?
Customers, employees and businesses can send a ticket directly to the LumeSwan team. We automatically link the ticket to your account when you are logged in.
Bookings and payments
Include the booking reference when your question concerns a specific reservation.
Businesses and onboarding
We help with account setup, listings, daily rates, subscriptions, passes, add-ons and discount codes.
Technical questions
Mention the page, time and what you expected to see. This helps us investigate faster.
New support ticket
Provide your details and describe your question as completely as possible.